NATIONAL CONSTRUCTION MANAGEMENT COMPANY

Situational Background
A national construction management company had numerous sites across the nation. These sites ranged from trailers on construction sites to permanent buildings and they all needed dependable access to voice and data services.

Business Challenges
The organization did not have the internal resources to manage and maintain the voice and data networks properly. As a result, they contracted with a third-party to manage and maintain the system. However, the construction management company experienced downtime and did not receive the client experience it required.

Approach and Solution
Maron Structure Technologies designed a custom solution for managing and maintaining the network using the 24/7/365 Network Operations Center (NOC) in Illinois. Through the NOC, the voice and data networks were monitored and proactive maintenance and management was performed. The construction management company also had dedicated resources and a web-based portal for submitting and tracking tickets for moves, adds, changes, and disconnects (MACD).

From the network operations centers, voice routers and switches, LAN switches, public switched telephone network (PSTN) carrier links, and WAN circuits were all monitored and managed. Advanced reporting technology also compiled performance, availability, and fault information into real-time, daily, and monthly reports illustrating traffic, exceptions, availability, and inventory information.

Business Outcome
The construction management company seamlessly migrated over to the new managed solution and immediately received the attention and responsiveness they demanded.

Since the initial deployment, Maron Structure Technologies turned up several additional sites and is in the process of providing the company with a design for a centralized voice solution deployment.

Value Proposition
Maron Structure Technologies believes in providing clients unbiased and vendor neutral technology recommendations, utilizing technology that supports existing business needs and positions the organization to leverage future applications.

Contact Information:
For more information on this project, contact the Maron Marketing Department at +1 800-244-1700.